Frequently Asked Questions
Everything you need to know about your order and our services
How long will it take for my order to be delivered?
Standard shipping typically takes 3-5 business days, while express options are available for 1-2 day delivery depending on your location.
Can I customize a gift basket or bundle?
Yes, we offer bespoke customization options. Please contact our customer support team directly to discuss specific items or themes you would like to include.
What is your return policy for damaged items?
If your order arrives damaged, please notify us within 48 hours of receipt with a photo of the damage. We will arrange a replacement or full refund immediately.
Do you offer international shipping?
Currently, we ship to most major international destinations. Shipping costs and delivery times vary by country and are calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay.
Will my order include a receipt with prices inside the package?
No, as many of our orders are gifts, we only include a packing slip without prices. Your formal tax invoice will be sent to your email address.