Returns & Exchanges
At The Complete Basketcase, we want you to be completely satisfied with your purchase. If your order arrives damaged or is not as described, our straightforward return policy ensures a hassle-free resolution within 14 days of delivery.
Contact Customer Support
Email our support team with your order number and a brief explanation of the issue to initiate your return request.
Document the Issue
Provide clear photographs of the product and packaging if there is any damage to help us process your claim quickly.
Package Your Item
Carefully place the item back in its original packaging, ensuring all tags and components are included to qualify for a full refund.
Ship and Track
Affix the provided return label and drop the package at any authorized shipping location, keeping your tracking number for reference.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing